Cancelling an order:
You have the right to cancel your order within seven days following the receipt of the item(s). You must notify us of your intention to return unwanted goods within 7 days of purchase or receipt of goods. Goods must be returned to us in what we consider to be re-saleable condition.
To return your order, you must return the goods to us, you are required to pay for the postage and any charges incurred for returning items (including international taxes and duty).
Orders that are cancelled prior to the shipping of items will be subject to credit/debit card processing fees and administration costs.
If the goods have been shipped and are currently in transit at the time of cancelling your order, any costs to stop the delivery and have this returned back to us must also be covered by the customer as this is classed as a return. In some cases we may not be able to cancel the order once it has been shipped.
You must contact us in writing to firstname.lastname@example.org to let us know that you wish to return your goods.
Once we have received your returned goods, your credit card will be refunded for the items in full. This does not affect your statutory rights.
Please email us at: email@example.com before sending your return.
After you have received a response, please send the goods along with a copy of the original receipt to:
Refunds will usually be processed within 30 days of receipt of the goods. Please do make sure you have a valid receipt and contact us either by email: sales@Matsgrids.co.uk or by phone on 01246 589092
Items returned because they are damaged, defective or incorrect:
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. No handling fee will be charged if we have sent you any items that are damaged, defective, or incorrect.
You can expect a refund in the same form of payment originally used for the purchase within 5 days of us receiving your return. Matsgrids will check all items returned as damaged or defective. In the event we find no fault, we will not issue a full refund but providing the goods are returned in the same condition as sent then a credit will be issued less the postage costs and handling fees as described in the cancelling of the order.