Delivery Service Information
Delivery of your order: UK Mainland
Our products are only available to order online or over the telephone. All orders received are picked, packed and dispatched from our distribution warehouse located in Chesterfield. We aim to dispatch all orders received before 12pm on the same day, orders received after 12pm will be dispatched the following working day. Orders placed over the weekend will be processed and dispatched on the next working day. Orders may be delivered by a pallet delivery service, if there is restricted access to your property, please contact us prior to placing your order. There may be an additional cost for delivery where access is restricted due to the size of vehicle needed. Our standard delivery service covers delivery to the Mainland UK via Courier or Standard Pallet Delivery Service. This includes England, Wales and Mainland Scotland, but does not include Ireland, Northern Ireland or Offshore locations such as the Isle of Wight. If you believe your delivery location may not be covered under the standard delivery service, please call us to get a delivery quote.
Delivery Timescales
Standard delivery takes 3-5 working days from receipt of your order. If you need your goods delivering faster, or on a specific day please phone a member of our sales team on 01246 589092 to discuss our premium delivery options. Please note, there is a surcharge for all premium delivery services.
Delivery Notifications
Orders are dispatched using either Palletways Pallet Delivery Service or DPD. DPD will send out notifications by SMS text confirming when your order will be delivered. The notification confirms Date and Time followed by a 1 hour delivery slot. If the notified time isn’t suitable there is an option to request alternative dates, times and locations by replying to the SMS text. In order to receive these notifications, you must enter a valid UK mobile number when placing the order.
Delivery Terms
If you are not around to accept the delivery and a request to leave it in a safe place hasn’t been made, the driver will leave a calling card with the contact number of your local depot. You may choose to have the parcel delivered to an alternative location, please note this may incur a surcharge. It is the drivers responsibility to leave your parcel at the requested delivery address in what they deem to be a safe location. At a domestic property this will be at the door or entrance hall, at the front desk/reception in commercial properties or a hidden location on the property should you request for it to be left in a safe place. If the order is delivered via pallet, the driver will offload the goods for you. Pallet deliveries are ‘kerbside’ drop deliveries, you may ask the driver to deliver the pallet onto your property, however this is done at the discretion of the driver and may not always be possible.
Our standard delivery service covers the Mainland UK. This includes England, Wales and Mainland Scotland, but does not include Ireland, Northern Ireland or Offshore locations such as the Isle of Wight. If you believe your delivery location may not be covered under the standard delivery service, please call us to get a delivery quote.
If an item is received damaged, short or you have received an incorrect item you must inform us within 7 days from the date of receipt of the order. It is the customers responsibility to check the order once it has been delivered.
Collections
You may choose to collect your order from our warehouse in Chesterfield, S41. If you choose the collection option when you checkout, we will email you when your items are ready to collect. Our opening hours for collections are Monday-Thursday 9am-5pm and Fridays 9am-3pm. Our warehouse does not open for collections on a weekend. All orders must be paid for in advance so that we can process and pack the goods ready for collection.
If you have any questions regarding our delivery service or wish to progress an order you’ve placed, please contact us by email at sales@matsgrids.co.uk or by telephone on 01246 589092
